Help & FAQ
Getting Started
What is Battle Room Clash?
Battle Room Clash is a scheduling tool for agencies that run live battles between their streamers. You add your streamers, find fair opponents by diamonds, league, and timezone, propose a time, and everyone gets notified and a calendar invite once it’s confirmed. Think of it as matchmaking + a shared schedule for your whole roster.
How do I set up my agency?
Go to the Sign Up page, choose a plan, enter the email and password you’ll sign in with, add your date of birth, and agree to the Terms. You’ll get a 14-day free trial to try everything, and you can start inviting your streamers right away. You’ll also get a one-time recovery code at signup, save it somewhere safe. It’s only needed if you ever forget your password and can’t get to your email.
Walk me through creating my agency, step by step.
It’s one short form on the Sign Up page: (1) enter your agency name; (2) enter the email you want to sign in with and choose a password of at least 10 characters, that email and password become your login; (3) add a referral code if another agency gave you one (optional); (4) pick Monthly or Yearly and choose your plan (Starter, Growth, or Scale); (5) enter your date of birth and check the box confirming you’re 18+ and agree to the Terms; (6) review the 14-day free-trial summary and check the box authorizing the charge that only starts after the trial ends; (7) hit “Start free trial.” You’ll then see your agency code and recovery code once, copy or download them and keep them somewhere safe, plus a button to continue to our secure checkout and add your card. After that you’re in, and from then on you just sign in at /admin with your email and password.
How do I add streamers to my roster?
Send each streamer a single-use invite link from the “Invite streamers” section of your dashboard, it works for exactly one signup and expires after 24 hours. Need to onboard a whole roster? Generate a batch of links at once. Streamers open the link and set up their own profile. If you’d rather let streamers join with one shared agency code instead of individual invites, an admin can turn that on in the same section.
How do I add a manager to my team?
In your admin panel, open the “Team & Security” section and use “Add a manager” to generate a single-use manager code. Send your manager the join link (it opens the join page with the code already filled in), or just give them the code to enter themselves. They pick their own email and password on that page and they’re in, with their own manager login. Manager codes are single-use and expire after 24 hours, so generate a fresh one for each person. Managers can book battles and manage the roster, but can’t touch billing, remove streamers, or change account security.
How do I join my agency (as a streamer)?
Your agency sends you an invite link, just open it and it drops you on the signup screen with your code already filled in, so you set up a nickname and PIN and you’re in. If your agency uses a shared code instead, tap “Streamer Login” and enter the code they gave you.
How do the owner, managers, and the recovery code differ?
The agency owner signs in with their email and password and has full access, including billing and removing streamers. Managers are optional staff logins: from the admin panel you generate a single-use manager code, hand it to a staff member, and they set up their own email and password. Managers can book battles and manage the roster, but can’t touch billing, remove streamers, reset other people’s PINs, or change account security. The recovery code is a one-time backup from signup, you only need it, together with your agency code, if you forget your password and can’t get to your email.
How long is the free trial?
14 days. You’ll get email reminders about 7 days and 1 day before it ends. After it ends, you keep view access to your existing roster and battles, but can’t add new streamers, book battles, or post until you subscribe.
Is there an age requirement?
Yes, Battle Room Clash is for adults only (18+). Agency owners confirm their age with a date of birth at signup, and streamers confirm their own age the first time they set up their profile, before they can use the account.
Battles & Scheduling
How does scheduling a battle work, start to finish?
On Find Opponent, pick a streamer, propose a date and time, and send it. The other streamer gets a notification and either accepts or proposes a different time. Once both sides accept, the battle is confirmed, both get a notification and an “add to calendar” button. Nobody ever ends up on a battle they didn’t agree to.
Can I choose what kind of battle it is, like 2v2 or elimination?
Yes. When you propose or book a battle you can pick a format: 1v1, 2v2 (Team), Group / Multi, Free-for-all, Elimination (Box), or a Music battle, plus a Custom option for anything else. The format shows on the battle card so both streamers know exactly what they signed up for.
Can I make it a best-of series instead of a single game?
Yes. Alongside the format you can set the rounds: a single game, best of 3, or best of 5. It shows right on the battle card next to the format.
Can I give a battle a title and add rules?
Yes. Every battle can have an optional title (like “Friday Night Showdown”) and a rules or description box where you spell out gift goals, a theme, or a punishment for the loser, whatever the two of you agreed on. Both sides see it before they accept.
Can my streamers battle streamers from another agency?
Yes, if both agencies opt in. By default your roster is private and your streamers only see each other. An agency owner can turn on “Cross-agency battles” in Settings, and once the other agency turns it on too, your streamers can see and challenge each other. It’s always mutual, an agency that leaves the switch off stays completely private.
How do cross-agency battles get scheduled?
Exactly like a normal battle, once both agencies have opted in. The other agency’s streamers show up in your Find Opponent list, tagged with their agency name, and a streamer proposes a format, time, and rules just like any other matchup. The other streamer accepts, declines, or counters, and the confirmed battle shows on both agencies’ schedules. Only streamers start cross-agency battles, an owner books battles within their own roster.
Can I suggest a different time instead of just declining?
Yes, that’s a counter-offer. Instead of declining outright, propose a new time and it goes back to the other streamer to accept. It keeps the conversation going rather than ending it with a flat no.
Can I schedule a battle in the past?
No. Battles have to be for a time in the future, so nothing nonsensical ends up on your schedule.
Will streamers get reminded before a battle starts?
Streamers get notified the moment a battle is proposed, accepted, or confirmed, and when a confirmed battle is cancelled. A “your battle starts soon” reminder shortly before the start time is also part of the system.
What happens if I cancel a confirmed battle?
The other streamer is notified right away so nobody shows up expecting a battle that’s off. Either participant can cancel, or an admin can cancel on their behalf.
How do I add a confirmed battle to my calendar?
On a confirmed battle, tap the calendar button. You can download a calendar file (works with Apple Calendar, Outlook, and others) or add it straight to Google Calendar.
Streamers & Matching
What are diamonds and league?
They’re the two numbers Battle Room Clash uses to find fair matchups. Diamonds represent a streamer’s recent live-gifting level (each streamer enters their own 30-day figure), and league is their ranking tier. Matching two streamers with similar diamonds and league makes for a more even battle.
How is a “best match” decided on Find Opponent?
It looks at how close another streamer’s diamonds and league are to yours, and prefers people in your own timezone (easier to schedule live). Favorites float to the top. You can also sort by diamonds, league, or name instead.
Who can see my diamonds and league?
By default, only people within your own agency. The one exception is if your agency and another agency both turn on cross-agency battles, then your nickname, handle, diamonds, league, and tags become visible to that agency’s streamers for matchmaking, never your login code, PIN, or contact info. With cross-agency off (the default), every agency is fully isolated.
What does “Active recently” mean on a streamer card?
They logged in sometime in the last 7 days, a rough signal for who’s actually using the platform right now.
Can I favorite someone I battle often?
Yes, tap the star on their card in Find Opponent. Favorites always show at the top of the list, regardless of sort order.
What timezones are supported?
The common ones are built in and shown on each streamer’s profile and battle cards, so times are always clear to both sides no matter where they are.
Account & Access
I forgot my PIN. What do I do?
Ask your agency admin to reset it for you, they can do this from the Roster section in the admin panel without needing your old PIN.
How do I sign in on a new phone or computer (as a streamer)?
Your PIN is your password. On a device you’ve used before, it remembers you, just enter your PIN. On a brand-new device, sign in with your handle (or nickname) and your PIN. If you want a guaranteed way in when switching devices, open the Profile tab on your current device and copy your personal sign-in code, that code plus your PIN signs you in anywhere. Forgot your PIN? Your agency admin can reset it for you.
How do I change my sign-in email or password?
Owners: to change your password, use “Forgot password?” on the admin sign-in screen and we’ll email you a reset link. The “Contact email” setting in your admin panel changes where billing and recovery mail is delivered (you confirm it with your recovery code), to change the actual email you sign in with, contact us and we’ll switch it for you. Managers reset their password the same “Forgot password?” way. Streamers change their PIN from the Profile tab (you’ll need your current PIN to set a new one).
I’m an owner and I’m locked out. What do I do?
On the admin sign-in screen, click “Forgot password?” and we’ll email you a reset link. If you also can’t get into your email, switch to the “Recovery code” tab and sign in with your agency code plus the recovery code you saved when you signed up.
Why can’t I create a new profile with my old handle?
If your agency removed you, your handle is blocked from self-signing-up again, this stops someone from silently rejoining after being removed. Ask your agency admin to explicitly re-add you; that automatically lifts the block.
I changed my handle, can I update it?
Yes, go to the Profile tab any time and update it. No need to include the @ symbol.
Can two streamers in the same agency have the same handle?
Nothing technically stops it, but it’s not recommended, it makes signing back in confusing, since sign-in matches by handle or nickname.
Billing & Subscriptions
How is my plan tier decided, and what do the tiers cost?
Plans are based on roster size, Starter, Growth, and Scale cover progressively larger rosters, with an Enterprise option for the biggest. The current prices and streamer limits are shown on the Sign Up / pricing page. Your tier is set based on how many streamers you actually have.
What happens when my trial ends?
You keep view access to everything, but can’t add streamers, book battles, respond to invites, or post until you subscribe.
Why do I need a code to subscribe or manage billing?
A 6-digit code is emailed to your contact address before any billing action goes through, this protects against someone getting into your admin panel and changing your payment method without your knowledge.
Can I cancel any time?
Yes, from the billing settings in your admin panel, the same way you subscribed, online, at no cost. Your data stays viewable after canceling; you just can’t add new data until you reactivate.
What happens if my payment fails?
We’ll email the contact address on your account letting you know, and your account goes into a limited state until it’s resolved. Update your payment method in billing settings and we’ll retry the charge.
I have a promo code, where do I enter it?
At checkout. When you continue to our secure checkout to add your card, there’s an “Add promo code” field, enter your code there and the discount applies to your subscription automatically.
What’s the referral program?
Every agency gets a referral code (find yours in Settings). Share it with other agencies, when someone you refer becomes a paying customer, you automatically get a free month.
Privacy & Data
Is my agency’s data private from other agencies?
By default, completely. Every agency is isolated at the database level, not just hidden in the interface, so no other agency can see your roster, battles, posts, or data. The one exception is opt-in cross-agency battles: if you and another agency both switch that on, your streamers can see each other for matchmaking, and even then only their nickname, handle, diamonds, league, and tags are shared, never login codes, PINs, contact details, posts, or billing. Leave the switch off, which is the default, and you stay fully private.
Can I delete my agency and its data?
Yes. An admin can permanently delete the agency from the admin panel. This removes the agency and its associated data and can’t be undone, so you’ll be asked to confirm carefully.
How are our passwords, codes, and PINs stored?
Passwords, recovery codes, manager codes, and streamer PINs are all stored hashed (scrambled one-way), never in plain text. Treat them like passwords and don’t share them.
Notifications & Devices
Why aren’t push notifications working on my iPhone?
iOS only allows push notifications for sites added to the Home Screen. Tap the Share icon in Safari, choose “Add to Home Screen,” then reopen the app from there before enabling notifications.
Can I turn notifications off?
Yes, from the Profile tab, “Turn off notifications.”
What devices and browsers work?
Battle Room Clash runs in any modern browser on phone, tablet, or computer, no app store download needed. For the best experience on a phone (including push notifications on iPhone), add it to your Home Screen from your browser’s Share menu.
Still stuck? Reach out to your agency admin, or the platform owner if you're an admin yourself. You can also send feedback directly.